Responsible Gambling

Common warning signs

Spending more time or money than intended, thinking about gambling constantly, hiding your gambling, feeling anxious or irritable when not playing, or borrowing money to gamble can all be indicators that gambling is no longer under control.

Financial and personal impact

Gambling-related harm can include financial stress, missed payments, conflict with family or friends, reduced work or study performance, and negative effects on mental health. If you notice any of these outcomes, consider taking a break and seeking support.

When to seek help

If you feel unable to stop or reduce gambling, if you are gambling to escape problems, or if your gambling is causing harm, it is time to ask for help. Support is available and effective, and reaching out is a responsible step.

Deposit and spending limits

You can set limits to control how much you deposit or spend over a chosen period (daily, weekly, or monthly). Limits help keep gambling within a budget and reduce impulsive decisions.

Time-out (cooling-off)

A time-out is a short, temporary break from gambling. During this period, you will not be able to place bets or play.

Time-outs are useful if you feel you are playing too often, making decisions too quickly, or simply want time to reset.

Self-exclusion

Self-exclusion is a longer break designed for players who want to stop gambling for a set period. While self-excluded, you will not be able to access gambling features, and we will take reasonable steps to prevent marketing communications during the exclusion period.

Self-exclusion is most effective when combined with additional steps outside the site, such as blocking tools and support from friends, family, or professional services. Consider these practical steps:

• Remove saved payment methods and reduce easy access to funds.
• Block gambling websites and apps on your devices.
• Unsubscribe from gambling-related notifications where possible.
• Tell someone you trust and ask for support.
• Avoid triggers such as gambling-focused social media or groups.
• Plan alternative activities for the times you would usually gamble.
• If debts are involved, seek independent financial advice.
• If you feel at risk, reach out to specialist counselling services.

To request a time-out or self-exclusion, please contact our support team and we will help you choose the right option for your situation.

You can reach us at [email protected] and include your account details and the type of restriction you want (time-out or self-exclusion), as well as the preferred duration.

Reality checks and personal habits

A “reality check” is a reminder to pause and review your play—how long you have been playing and how much you have spent. Even without built-in reminders, you can create your own routine by setting timers and taking regular breaks.

Healthy habits that support control include:

• Tracking deposits, wins, and losses in a simple note or budgeting app.

• Playing only at planned times—not when bored or stressed.
• Keeping gambling separate from alcohol or substances.
• Stopping when you reach your limit, regardless of the outcome.

Remember: outcomes are random, and no strategy can guarantee winnings.

If you are unsure whether your gambling is becoming risky, ask yourself:

1. Do I gamble longer or spend more than I planned?
2. Do I ever feel I must win back losses by gambling more? Chasing losses is a strong warning sign.
3. Have I lied to others or hidden my gambling? Secrecy often indicates loss of control.
4. Has gambling affected my mood, sleep, work, or relationships? Harm can be emotional as well as financial.
5. Do I gamble to escape stress, sadness, or anxiety? Escape gambling can quickly become a cycle.

If you answered “yes” to any of these, consider using limits, taking a break, or contacting professional support.

Contacting us

If you want us to apply restrictions on your account, email [email protected] from your registered email address so we can verify your request.

Please include your account identifier (such as your username), the restriction type (limit, time-out, or self-exclusion), and the duration you want.

Important: self-exclusion is intended to help protect you. We will make reasonable efforts to enforce it, but you should also take additional steps such as blocking tools and seeking independent support.

International support resources

If you prefer independent support services, the organisations below provide education, screening tools, and help lines (availability may vary by country).

If you are in crisis or feel you may harm yourself, seek emergency help immediately using local emergency numbers in Brazil.

For live chat support through the National Council on Problem Gambling (US-based):

NCPG Live Chat

For peer support and community resources:

GamTalk

Protecting minors

We recommend that parents and guardians keep devices secure and do not share login details or payment information with minors. Use device-level profiles, passwords, and filtering tools to reduce the risk of underage access.

If you believe a minor has accessed Leon Casino Brasil using your details, contact us immediately so we can help secure the account.

Practical tips to stay in control

• Set a budget and treat it as non-negotiable.
• Set a time limit and use a timer.
• Take regular breaks and avoid long sessions.
• Do not try to recover losses by increasing stakes.
• Avoid gambling when stressed, tired, or under the influence.
• Ask for help early—support works best when started sooner.

Blocking and filtering tools

Blocking tools can help reduce temptation by limiting access to gambling websites and apps across your devices. These tools are managed by third parties; please review their terms and compatibility before installing.

Examples of widely used tools include:

BetBlocker

Net Nanny

Gamblock

Using blocking tools together with self-exclusion and professional support can significantly improve your ability to stay in control.